You can request an estimate online or by phone by telling us your location, car and services needed. We will then in most cases give you instant quote (over the phone or by email) with the breakdown of labour fees and parts cost. There will never be any surprises or hidden costs. If an instant price is not available, we will send you a quote within 24 hours, usually sooner.
FAQ: Pricing
Pricing
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How can I get an estimate?
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How is the price calculated?
All of our pricing is determined by our Fair Price Calculator, which is based on decades' worth of car repair information and the industry standard labor guide. Our parts pricing is based directly on our wholesalers' prices.
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What is your hourly rate?
We charge anywhere from $100- $110 per hour for labour. We use industry guidelines to determine how many hours a job will take. These industry guidelines take into account the average labour hours it takes to do the same repair on the same car thousands of times.
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Is it more expensive than going to shops and dealers?
As a network of mobile mechanics, we don’t have overhead costs like shops and dealers. As a city wide brand, we are able to negotiate better pricing from parts vendors than independent local garages. The bigger the service, the more you save. For smaller services (e.g., oil changes), the cost may be slightly higher than local shops because mechanics must earn a minimum amount to justify the cost of traveling to you. If you value your time, the convenience of a mechanic coming to you may easily justify spending a little more than local shops on those smaller services. And of course, you will always get a fair and transparent price before you book a service.
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Is there a cancellation fee?
Life happens and we understand. So to be fair we allow you to cancel your appointment for no charge at any time more than 24 hours prior to the scheduled start time of the appointment. If you cancel within 24 hours of the scheduled start time, Fiix will charge your credit card a $30 cancellation fee.
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Am I supposed to tip the mechanic?
Our mechanics do not expect a tip of any kind. Instead of leaving a tip, please recommend the mechanic to all your friends. It would be helpful and go along way if you also write a review on their profile and rate us on Yelp or Google.
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What if the mechanic finds that my car needs more or less services than I had requested?
You’re always in control. If our mechanic finds your car doesn’t need all the services you requested, we’ll remove those unneeded services and lower your bill, right on the spot. If your car needs additional repair services, our mechanic will provide you with an itemized list of what you need. You can decide to accept or decline those additional services.
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Is there a fee for a mechanic to diagnose my car?
Yes. We charge a diagnostic fee to come to you and diagnose your car. This fee covers the inspection and diagnostic time and cost of driving to you. The fee is $90 depending on the city you live in.
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What does the diagnostic service include?
If your car has a problem, you can book a mechanic to perform a diagnostic. A mechanic will come to your location and inspect your car. Our mechanics go through a step-by-step process to rule out or confirm any part(s) failures. Diagnosing a problem is a process. Sometimes the only way to prove that a part is defective is to replace it and recheck the car. Your mechanic will diagnose the car and then provide preliminary recommendations and repair estimates, based on their visual inspection and any tests performed. The inspection report may include photos, test results, audio notes, recommended services, and a service estimate (if applicable).