I don’t know what’s wrong with my car. What can I do?
You can book an appointment for a mechanic to come out to you and inspect your car. They will provide their inspection report and recommend services that your car needs.
How can I book an appointment?
You can book an appointment online or by phone by telling us your location, car and services. In most cases, we will give you a price instantly. We will send you an email with the breakdown of labor fees and parts cost or tell you directly over the phone. You will also see the list of available times. To book an appointment, simply let us know a time that works for you and provide your location and payment information. We do not bill your card until the service is complete.
Why is a credit card required to book an appointment?
Your credit card is not billed until the mechanic has performed all the services. However, a valid credit card is required to hold your appointment and to verify that the appointment request is legitimate. This prevents people from making fictitious appointments and ensures that mechanics are not wasting their time driving around. We use bank-level security and all your data is passed over a secured 256-bit encrypted connection.
Can I choose a mechanic?
You can choose the same mechanic if you have used the service before by letting us know over the phone or including it in you service request online. If you are a new customer, we assign you a mechanic who is qualified to work on your car.
How soon can I get a mechanic?
We have mechanics available 7 days a week from 8am to 8pm. Depending on the availability of parts, we are usually able to provide services the same day or next day, though the mechanics tend to get booked rather quickly.
How late can I cancel an appointment?
To avoid a cancellation fee of $30, we request that you give us at least 24 hours of notice. You can cancel your appointment by calling us at 1800-UCHANIC or emailing us firstname.lastname@example.org
How can I reschedule an appointment?
You can reschedule your appointment using your online account, mobile app, or by calling us at 1-800-UCHANIC
What if the mechanic is late?
Please remember to allow 60 minutes for your mechanic to arrive. Sometimes mechanics get caught in traffic or a previous job takes longer than expected. We do apologize if this is the case. If you have not heard from your mechanic by your appointment time, please give us a call at 800-UCHANIC and we will work to resolve the issue. If you need to reschedule, we will take care of this for you as well.